What the FAQ?

Always use high-grade microfiber cloths to clean your glass art! If a microfiber cloth is unavailable, we recommend using a soft clean 100% cotton t-shirt. If your glass is extremely dirty or sweaty, wash it with warm to hot water and Isopropyl Alcohol (Rubbing Alcohol); then dry it with the microfiber cloth.

For functional glass, 91% Isopropyl Alcohol with salt as an abrasive works well. Pour the two into your piece and agitate. Then, rinse out with hot water(as hot as you can stand) and repeat the process until fully clean.

With sandblasted glass, you may see areas of your piece appear dull or faded after cleaning. Just apply a dab of any non-sticky, household oil (Coconut is recommended) and gently rub it on the sandblasted areas of the glass. Use a Q-tip, if needed, to get in any crevices, then wipe dry with a microfiber cloth.

Unfortunately, not at this time. For Dan to pursue his artistic vision, he will no longer be taking custom glass orders.

Our Client Advisors are available to help you with your order. You can contact us from Monday to Saturday from 10am to 10pm (EST) and on Sunday from 11am to 7pm (EST). 

Orders of in-stock items process quickly to ensure they arrive to you as soon as possible, due to this, modifications to your order details are not possible. Should you need to cancel, please contact us and our Client Advisors will do their best to assist you with your request. 

Simply enter your email and we'll send you a login code. Select your desired order to view the details of your purchase, the status of your shipment, and information on your returns.

Yes! You automatically get Standard (USPS Ground Advantage) for free, and Priority Mail free for orders over $500.

Functional glass must ship Priority mail with Adult Signature Restricted Delivery.

If you have any Functional glass in your cart the option for free Standard shipping is unavailable. Functional glass requires Adult Signature Restricted Delivery and that service requires Priority Mail or Express.

Adult Signature Restricted Delivery ensures delivery of a package addressed to an adult 21 years of age or older. This service requires the signature of the addressee only, who must be 21 years of age or older.

Before delivery, the recipient is required to show a government-issued photo identification for proof of age.

Expected delivery dates are first shown at checkout for each available shipping method and calculated by adding a shipping method’s transit time to your order processing time. After checkout you'll see your Expected delivery date in your Order confirmation email and Order Status page.

Currently, we can ship directly to the US and Canada. We may be adding additional countries in the future, so be sure to check back.

Yes. If any glass item in your order arrives damaged or defective, you have the opportunity for a repair or refund. Please inspect your order upon reception and contact us immediately if any item is damaged so that we can evaluate the issue and make it right.

See our Refund Policy for instructions on submitting a Return request.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns are accepted within 14 days from the shipment date, and still only if the item(s) are in new, unused condition with all original tags still attached.

Simply enter your email and we'll send you a login code.

1. Click the order that you want to submit the return for.
2. If your order has more than one item, then select the items that you want to return.
3. Select a return reason and add a note for the store.
4. Click Request return.

If approved, you'll get an email with instructions and a return shipping label. When we receive the item, you'll be refunded. Items sent back to us without first requesting a return, will not be accepted.

Joining is easy! Just create an account to get started. Once you're registered, you'll start earning points on every purchase.

Absolutely not! Sign up is 100% free.

When logged into your account, you can easily view your point balance on the Loyalty page and next to your cart at the top right of your screen.

Nope! Your points will never expire.

Ten percent, $10 spent = $1 credit.

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.

Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.